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What is the status of my order?
To see your order status please log in into your customer account using your email and password you have used while placing the order. Navigate to „Order history and details“ and check the „Status column“ of your order. If you have placed the order as a guest without registration, use the link for tracking the order in the customer care section at the bottom of the page.
When my order will be shipped?
Your order will always be shipped as soon as possible. If product(s) from your order are in stock and the payment from your side has been accepted(except COD), the order is usually shipped next or second working day. In case some of the products from your order is on backorder, or it is in one of your external warehouses, your order will be shipped the same day we restock these products. Please note, that the availability of the products are mentioned on the page of every single product.
Will I pay import taxes?
For more information about taxes please use tax free shopping link in the customer care section at the bottom of the page.
Where is my order?
To track your order log in into your customer account using your email and password you have used while placing the order. Navigate to „Order history and details“ and click on the details of your order. Click on the tracking number in the lower part of the site to track your order. If you have placed the order as a guest without registration, please find the tracking link in the email your have received after your order has been shipped.
Can you ship to my country?
We can ship to every country in the world. To check the delivery options to your desired country, please use the shipping calculator, that you can find on every product page.
How much is the shipping cost?
Shipping costs depend on the destination country. To check the actual shipping costs, please use the shipping calculator, which you can find on every product page. On product page (or shopping cart) you can also see what is the minimum order value for free shipping to your country.
Are your products authentic originals?
All products on the site are 100% originals and they come with international warranty. We cooperate only with authorised suppliers or manufacturers directly.
Do you offer engraving service?
We provide laser engraving service. For more information please us the following link https://www.exclusivepen.eu/362-
Can this product be engraved?
Products suitable for engraving are those with flat metal surface, products made of leather and artificial leather. In case of engraving writing instruments we recommend to choose those pens, that are not covered in lacquer. The colour of engraved text doesn't have to be corresponding with the colour of the pen. Products, that are NOT suitable for engraving are those made of non flat - pre engraved surface by the manufacturer, product with pattern and product made of resin.
Where are you located? From where you ship the goods?
Our company is located in central Europe – Bratislava, Slovakia. From here we ship all our orders.
Do you have all the products marked „in stock“ in your Showroom?
You can find a selection of the products in our showroom. These products are marked „in showroom“. Other „in stock“ products are in the external warehouse.
Can I buy products in your Showroom?
Yes. All the products in the showroom are for sale. We accept cash or card.
What colour is the refill in the pen?
Refills colour in pens vary from brand to brand. Most of the pens (ballpoint pens, rollerballs), come with black refill from the manufacturer. Some pens of brands like Cross, Pilot, Sheaffer, come with blue refill. The manufacturers reserve rights to change the colours of the refills anytime, therefore it is recommende to buy additional refill of your desired colour.
Does the organisers include the calendar?
Yes. All organisers (Filofax) include calendar if the description of the product doesn’t say otherwise.
What year is the calendar inside the organiser?
The year of the calendar you can find in every product detail section of the organiser.
Product added to wishlist
Product added to compare.