According to the legal regulations in EU you can return ordered items against refund within 14 days. You must notify us of your cancellation in writing or in another durable medium to our contact address sales@exclusivepen.eu
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or if the item is damaged or defective) as soon as possible. Once you have notified us that you wish to cancel the contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation. Where we collect an item from you we reserve the right to charge the direct costs of recovery from the payment card used for the original order.
You will not have any right to cancel a Contract for the supply of any of the following goods: * for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you return the goods to us because you have cancelled your purchase within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us.
Once we have confirmed the product defect or other problem, we will:
provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If you do wish to cancel the contract, you must do so in writing by email at this address sales@exclusivepen.eu. While you do not need to give us any reason for cancelling your contract and nor will you have to pay any penalty, it is essential that you return the goods to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession.
Please return goods to the address below together with the completed return form (download here):
Exclusive Pen, s. r. o.
Stara Vajnorska 8
831 04 Bratislava
Slovakia
+421 948 592 582
If the parcel was delivered to the customer via Packeta, the customer can return it free of charge via Packeta's dispensing points. He takes the packaged goods together with the completed form to the dispensing point of his choice and dictates the sender's identifier (ExclusivePen.eu) in the form of an eight-digit number - 97959789 to the operator of the dispensing point. The operator prints a label on the parcel based on this number. This is the label on the consignment.
If the customer is in a country where it is not possible to return the parcel at the dispensing point, the customer delivers or sends the parcel to the local Packeta office. A list of addresses of all local branches can be found below by clicking on the country.
Packeta eCommerce GmbH
97959789 - ExclusivePen.eu
Postfach 3
Litschauer Straße 7
3860 Heidenreichstein
Austria
Only Parcels sent via the carrier Austrian post are accepted at this address.
Expandeco – Packeta
97959789 - ExclusivePen.eu
Halensebaan 117
3390 Tielt Winge
Belgium
ECONT/PACKETA (COLETARIA.RO)
97959789 - ExclusivePen.eu
Office ECONT RUSE DRUZHBA
RUSE 7000, bul. Vasil Levski 4
Bulgaria
Packeta International s.r.o - HR post (NSC)
97959789 - ExclusivePen.eu
Poštanska 9
10410 Velika Gorica
Croatia
Returned parcels can only be sent to this return address via HR Post. If parcels will be sent by another carrier, they will not be processed for procedural reasons.
Submission at any pick up point of Packeta (Zásilkovna).
OMNIVA EE (sorting center) – Packeta International
97959789 - ExclusivePen.eu
Rukki tee 7 L ehmja
75306 Harju maakond
Estonia
Only Parcels sent via the carrier Omniva are accepted at this address.
Packeta International – 967337
97959789 - ExclusivePen.eu
c/o Asendia Germany
Rue Ettore BUGATTI
PFC Erstein
ZI Ouest – BP 110 67119 Erstein Cédex
France
Only Parcels sent via the carrier Colissimo are accepted at this address.
Packeta.de
97959789 - ExclusivePen.eu
Schloßplatz 2
086 48 Bad Brambach
Germany
Packeta International
97959789 - ExclusivePen.eu
Geniki Taxydromiki hub Thessaloniki
Esoteriki Periferiaki (Internal Ring Road)
Thesi Dialogis OSE – Parodos Sof.Venizelou
54628 Thessaloniki
Greece
Only Parcels sent via the carrier Geniki Taxydromiki are accepted at this address.
Submission at any pick up point of Packeta (Packeta).
Packeta International c/o BRT Spa
97959789 - ExclusivePen.eu
Via Marinoni 1
33057 Palmanova (UD)
Italy
Omniva LV (sorting center) – Packeta International
97959789 - ExclusivePen.eu
Dzirnieku iela 24
Mārupe, Mārupes novads
LV-2167
Latvia
Only Parcels sent via the carrier Omniva are accepted at this address.
OMNIVA LT (sorting center) – Packeta International
97959789 - ExclusivePen.eu
Perspektyvos g. 32
LT-52104, Kaunas (ex Ateities pl. 45B, Kaunas)
Lithuania
Only Parcels sent via the carrier Omniva are accepted at this address.
Packeta/mySendle Crossdock
97959789 - ExclusivePen.eu
Graafstroomstraat 2
3044AR Rotterdam
The Netherlands
Packeta.pl
97959789 - ExclusivePen.eu
Mostowa 4
43–400 Cieszyn
Poland
Packeta International – Correos Express
97959789 - ExclusivePen.eu
C/ Banús s/n, nave 5 CIM VALLES
08130 Santa Perpetua de Mogoda
BARCELONA
Spain
Packeta Romania SRL
97959789 - ExclusivePen.eu
Strada Virginia Nr. 4
077096, Dragomirești-Deal, Ilfov, CTPark
A1 Km13
Romania
Only Parcels sent via the carriers FAN Courier, Urgent Cargus, Sameday and Romanian post - exclusively via their Prioripost service, are accepted at this address.
Packeta International - DPD d.o.o
97959789 - ExclusivePen.eu
Depot Maribor
Tržaška cesta 43
2000 Maribor
Slovenia
Submission at any pick up point of Packeta (Zásielkovňa).
Packeta International – Correos Express
97959789 - ExclusivePen.eu
C/ Banús s/n, nave 5 CIM VALLES
08130 Santa Perpetua de Mogoda
BARCELONA
Spain
Need help?
- Contact us at +421 948 592 582
- Email us at sales@exclusivepen.eu
- Contact us via Live Chat (bottom right corner)