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99.2%
(496 reviews)
Average rating: 4.95/5
0.4%
(2 reviews)
Number of reviews: 500
0.4%
(2 reviews)
The shop was excellent - but the shipping to Hungary was not great. The product arrived on time - but the shipping company\'s system would not allow me to pick up the package without a local mobile number. I did not have this and it took more than a week for the shipping company to resolve the issue.
Thank you very much for your review. We are very sorry to hear, that you have had complication with the delivery. I can see, that you have chosen Packeta pick up point as a delivery of the package. Since Packeta has its own company policy, they set their rules for picking up the package, which is usually super easy. We apologise, that in your case it did not go smoothly. We are constatnly improving our services, so I believe that we can work on this one as well. In case we could do something for you now or in the future, feel free to contact our customer support on the email sales@exclusivepen.eu. Thank you. (Exclusive Pen team)
Komunikácia obchodu veľmi dobrá. Iba drobnosť by som odporučila a to nenalepovať priamo na pero kód výrobku, ktorý bol už na krabičke. Pero bolo potom celé ulepené.
Dobrý deň.
Ďakujeme veľmi pekne za dotaz. Mrzí nás, že ste mali problém s nálepkou na pere. Niektoré perá LAMY už prichádzajú od výrobcu takto označené a teda my na neho dodatočne nenalepujeme nič. Každopádne budeme toto konzultovať s dodávateľom. Ďakujeme za pochopenie. Exclusive Pen.
Bolo by dobre zrealnit postovne pre drobne obj. pod cenu sucasneho postovneho.
Dobry den.
Dakujeme za podnet. Cenu postovneho sme uz znizili o 30%, co by malo byt prijatelnejsie pre mensie objednavky ako naplne a podobne.
Dobry den, zasielka bola v utorok na poste, dakujem velmi pekne za rychle vybavenie a dorucenie objednaneho pera.
Pero aj gravirovanie bolo velmi pekne.