Thank you very much for your review. We are very sorry to hear, that you have had complication with the delivery. I can see, that you have chosen Packeta pick up point as a delivery of the package. Since Packeta has its own company policy, they set their rules for picking up the package, which is usually super easy. We apologise, that in your case it did not go smoothly. We are constatnly improving our services, so I believe that we can work on this one as well. In case we could do something for you now or in the future, feel free to contact our customer support on the email firstname.lastname@example.org. Thank you. (Exclusive Pen team)
Ďakujeme veľmi pekne za dotaz. Mrzí nás, že ste mali problém s nálepkou na pere. Niektoré perá LAMY už prichádzajú od výrobcu takto označené a teda my na neho dodatočne nenalepujeme nič. Každopádne budeme toto konzultovať s dodávateľom. Ďakujeme za pochopenie. Exclusive Pen.
Dakujeme za podnet. Cenu postovneho sme uz znizili o 30%, co by malo byt prijatelnejsie pre mensie objednavky ako naplne a podobne.